FAQS

RETURNS POLICY

You can find our returns policy information here.

CAN I CANCEL MY ORDER?

All our orders are automatically submitted to our printing team at time of purchase. As a result, we are unable to accept cancellations for any reason. We always advise to carefully review your order to ensure print selection, size and shipping information is correct at the time of placing your order.

SHIPPING & DELIVERY

Complementary shipping is offered on all items. All duties and taxes are included.
You can find our shipping and delivery information here.

HOW CAN I TRACK MY ORDER?

Every order is shipped with tracking information. You’ll receive a dispatch confirmation with your tracking details once your order is on its way. This will allow you to follow your artwork’s journey safely to your door.

For help tracking your order, please contact us with your order number and we’ll help you check its progress.

WHAT IF MY ORDER HASN’T ARRIVED?

If you have checked the tracking details of your order and are still concerned of your parcels whereabouts, please contact us with your order number so we can support you and look into it.

OUR MATERIALS

Archival Matte Paper:

Our museum quality Giclée Art Prints are meticulously crafted to showcase intense, long-lasting colours with exceptional clarity and detail. Printed using gallery grade paper in an elegant matte finish. Paper Weight 200gsm.

Stretched Canvas:

Stretched onto an ethically sourced pine wood frame, this option combines texture with durability. The matte cotton and polyester canvas highlights vibrant colours and soft details, while a convenient back hanging is included for easy display. Side edges are left white for a clean finish. Canvas Weight 400gsm, Canvas Depth 1.25".

Framed Canvas:

Sustainably sourced pine wood frames available in a white, black, walnut or natural finish. This sleek gallery style presentation uses a floating frame to enhance your artwork with a modern finish. Your artwork arrives framed and ready to hang. Canvas Weight 400gsm, Frame Depth 1.75".

*Floating frames will add approximately 0.75 inches to border edge on each side.

*Please note natural and walnut frames may have slight colour variations.

*Prints are offered in multiple size ratios, therefore images shown are examples only and print edges will vary with size selection.

SIZE GUIDE

8 x 10 inches - (20.3 x 25.3cm)

11 x 14 inches - (27.8 x 35.2cm)

16 x 20 inches - (40.5 x 50.6cm)

18 x 24 inches - (45.7 x 61cm)

24  x 32 inches - (61 x 81.3cm)

24 x 36 inches - (61 x 91.4cm)

A3 - (29.7 x 42cm / 11.7 × 16.5 inches)

A2 - (42 x 59.4cm / 16.5in x 23.4 inches)

A1 - (59.4 x 84.1 cm / 23.4 x 33.1 inches)

* Sizes represent image size and floating frames will add approximately 0.75 inches to each border edge.

DO PRINTS COME FRAMED?

Framing options are available for select sizes in canvas options only. Frames can be chosen when adding your item to cart. 

DO PRINTS COME WITH BORDERS?

If the first image shows a white border, your print will arrive with a white border as part of the design.

WILL THE COLOURS MATCH WHAT I SEE ON SCREEN?

Colours can appear slightly different from screen to screen due to display settings and brightness. The colours of your printed artwork may therefore vary slightly from what you see on your device.

HOW ARE THE PRODUCTS PACKAGED?

  • Unframed art prints are rolled and shipped in triangular or cylinder tubes to ensure safe delivery.
  • Smaller art prints may arrive in flat durable envelopes.
  • Canvas prints ship in boxes, providing extra protection and safe delivery.

WHAT IF MY ITEM HAS ARRIVED DAMAGED?

If your order arrives damaged or incorrect, please get in touch with us within 7 days to inform us of the issue. Please send photographs of the full artwork, close ups of the area of concern and the packaging it arrived in. We’ll look into the issue and work with you to put things right. Items may need to be returned to the UK before replacements are organised.

HOW CAN I CONTACT YOU?

You can get in touch using the form on our Contact Us page. Please include your order number if your enquiry relates to an order.